Concurrent π\pi-vector fields and energy beta-change

The present paper deals with an \emph{intrinsic} investigation of the notion of a concurrent $\pi$-vector field on the pullback bundle of a Finsler manifold $(M,L)$. The effect of the existence of a concurrent $\pi$-vector field on some important special Finsler spaces is studied. An intrinsic investigation of a particular $\beta$-change, namely the energy $\beta$-change ($\widetilde{L}^{2}(x,y)=L^{2}(x,y)+ B^{2}(x,y) with \ B:=g(\bar{\zeta},\bar{\eta})$;$\bar{\zeta} $being a concurrent$\pi$-vector field), is established. The relation between the two Barthel connections$\Gamma$and$\widetilde{\Gamma}$, corresponding to this change, is found. This relation, together with the fact that the Cartan and the Barthel connections have the same horizontal and vertical projectors, enable us to study the energy$\beta$-change of the fundamental linear connection in Finsler geometry: the Cartan connection, the Berwald connection, the Chern connection and the Hashiguchi connection. Moreover, the change of their curvature tensors is concluded. It should be pointed out that the present work is formulated in a prospective modern coordinate-free form.Comment: 27 pages, LaTex file, Some typographical errors corrected, Some formulas simpifie

Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt case

This paper presents customer relationship management (CRM) components as applied on the Egyptian Commercial Banks, examined from the bankers' point of view. Then, it intends to measure their effect on the level of customer satisfaction and loyalty from the customers’ point of view as examples of the non financial performance measures. The paper is quantitative in nature and consists of two different structured questionnaires using convenience/quota sampling. The first involved 180 employees in order to measure CRM applicability, and the second involved 270 customers to measure the level of customer satisfaction and loyalty and their effect on the Egyptian Commercial Banks' financial performance The findings show that the selected banks apply CRM components but the level of application differs from one bank to another. The results showed a significant positive relationship between CRM and customer satisfaction in the Egyptian Commercial Banks, when applying them together and not separately. In addition, there is a strong positive effect between customer satisfaction and loyalty which was reflected on the Commercial Banks' financial performance. The findings confirm the importance of studying and implementing CRM to achieve customer loyalty and improve the Egyptian Commercial Banks financial performance. Banks wishing to improve their relationships with customers need to focus on the CRM components to develop relevant and effective marketing strategies and tactics. The paper measures the CRM as a multidimensional construct as applied on the Egyptian Commercial Banks and relate it to the achievement of the ultimate goal of retaining customers to gaining a sustainable competitive advantage and achieve more profits

Semi-classical behavior of P\"oschl-Teller coherent states

We present a construction of semi-classical states for P\"oschl-Teller potentials based on a supersymmetric quantum mechanics approach. The parameters of these "coherent" states are points in the classical phase space of these systems. They minimize a special uncertainty relation. Like standard coherent states they resolve the identity with a uniform measure. They permit to establish the correspondence (quantization) between classical and quantum quantities. Finally, their time evolution is localized on the classical phase space trajectory.Comment: 7 pages, 2 figures, 1 animatio